FAQ

Frequently Asked Questions (FAQ)

1.How long does it take to prepare my order?

Each piece is carefully handcrafted to order. Please allow 2–8 weeks for production, depending on the design, materials, and level of customization.

Once your order has been shipped, the tracking number will be provided to you.

2.How long does shipping take?
Once the order is ready, shipping usually takes between 1 to 2 weeks, depending on the destination.

3.Can I return or exchange my order?
Yes, products can be returned within 7 days of receiving the order, provided that the item is unused, undamaged, and returned in its original condition.

3.1. Please note that this return policy only applies to non-personalized products that are shown as standard designs on our website. Personalized or customized orders are not eligible for return or exchange.

3.2.Please note that products made with gold are not eligible for return or exchange.

4.Are personalized or custom-made products returnable?
No. Personalized or custom-made products, including name designs and custom symbols that are not part of the main product collections, are not eligible for return.

5.Are products with modifications returnable?

Products purchased in their original and default design are eligible for return within 7 days of delivery.

However, products with changes to the default semi-precious gemstone are not eligible for return or exchange.

6.How to order a fully custom-made piece?
For orders that are fully custom-designed or completely personalized beyond the standard options, please contact us directly through the Contact Us page to discuss your request.

7.What should I do if my product arrives damaged?
If your product arrives damaged during the shipping process, you must return the damaged item to us for inspection. After review and confirmation, the full purchase amount will be refunded, and the return shipping cost will also be covered.

8.How can I contact customer support?
For any questions or assistance, please contact us through the Contact Us page or via our official support email.

9.Are customs and import fees included in the order price?

No. Any customs duties, import taxes, or other fees charged when the order enters the destination country are the responsibility of the buyer.

10.Do you offer wholesale or business partnerships?

Yes, we work with jewelry stores, boutiques, and other retailers, and we offer wholesale options for businesses interested in carrying our products.

For more information about wholesale pricing and partnership opportunities, please visit our Contact Info page and get in touch with us.

Additional Frequently Asked Questions:

1. How do I care for my jewelry?
To ensure your jewelry remains in excellent condition, avoid contact with harsh chemicals, clean regularly with a soft cloth, and store in the original packaging or a protective jewelry box.

2. How can I determine my ring or bracelet size?
Please refer to our Sizing Guide page for detailed instructions on measuring your ring or bracelet to ensure a perfect fit.